Why hasn’t the traffic been translated to my account after I completed the top-up order?

If your payment is successful but the traffic is not received in time, it may be due to system processing delay. Usually, the traffic will be automatically recharged to your account within a few minutes after the payment is successful. If your dashboard is displayed as 0GB, please wait patiently for a while, or try to log in to your account again to see if it has been updated. If the problem persists, please contact our customer service team and we will do our best to solve the problem for you.

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Updated on September 9, 2024
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