We are sorry to inform you that there have been some problems with our system, resulting in some users’ actual service validity period after recharging not meeting the two months marked on our official website. After careful investigation and analysis by our technical team, we found that this problem was caused by a technical failure. In order to properly handle this matter, we have taken the following measures to resolve it: If your package has a balance at the end of the incorrect validity period, we will recalculate and extend your service time (two months) to ensure that you will not suffer any losses as a result.
Why is the validity period of the personal plan I just recharged (or exchanged by CDKey) less than 60 days?
Updated on September 9, 2024